Refund Policy

At Happy Cute Nails, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund or exchange within 30 days of the original purchase date. Please review our refund policy below for details on how to initiate a return or exchange:

Eligibility for Refunds:

To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging. Items that have been opened, used, or damaged may not be eligible for a refund.

Initiating a Refund or Exchange:

To initiate a refund or exchange, please follow these steps:

Contact our customer service team at happycutenails09@gmail.com within 30 days of the original purchase date to request a return authorization.
Once your return authorization is approved, carefully package the item(s) you wish to return, ensuring they are securely packed to prevent damage during transit.
Include a copy of your original order confirmation or packing slip with your return shipment.
Ship the item(s) back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria for a refund. Refunds will be issued to the original payment method used for the purchase within 5-7 business days of receiving the returned item(s).

Exchanges:

If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization. Exchanges are subject to product availability. If the requested exchange item is not available, a refund will be issued for the returned item(s) in accordance with our refund policy.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately upon receipt for assistance. We will work with you to resolve the issue and ensure that you receive a replacement item or a refund, as applicable.

Non-Refundable Items:

Certain items may not be eligible for refunds or exchanges, including:

Gift cards or e-gift cards
Clearance or sale items
Custom or personalized items

Refund Processing Time:

Please allow 5-7 business days for refunds to be processed and reflected in your account. Refunds may take longer to appear depending on your financial institution's processing time.

Contact Us:

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer service team at happycutenails09@gmail.com.

Thank you for choosing Happy Cute Nails! We appreciate your business and strive to provide you with the best shopping experience possible.